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Support is available in multiple languages, including English and the Sri Lankan language. No matter which bonus you choose, there will always be some terms and conditions attached. These can be seen as the instructions that outline how to claim the bonus and potential winnings.

This information is provided for the purpose of informing players from Sri Lanka. All listed contacts and procedures are current as of 2025 in accordance with the operating standards of the Win365 Casino platform. Win365 Casino provides round-the-clock support for users located in Sri Lanka. Specialists assist with registration, verification, technical issues, and payment operations.

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Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. Despite initially approving withdrawals, the casino then demanded a residency certificate which was provided by the player. However, the casino claimed they couldn’t read the QR code on the certificate and wanted the player to get another SPID. The player sent the document to us but due to email provider issues, we didn’t receive it. Despite extending the complaint’s timer by 7 days, the player did not respond. Therefore, we had no choice but to reject the complaint due to the lack of further information.

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